Job Description

• Provide support to client via phone, email and remote access.
• To provide one-stop solution to all for customer inquiries while upholding KPIs targets.
• Log records of customer interactions and follow up to ensure that appropriate actions are taken.
• Answer all enquiries professionally and politely to provide information about our products and services or obtain details of complaints.

Requirements

• Diploma/degree in the fields of Business, IT or Finance/Accounting.
• Familiar with Accounting software i.e. AutoCount/ABSS or experience in software support will be an added advantage.
• Good command in spoken and written English and Bahasa Melayu. Conversant in Cantonese/Mandarin is an added advantage.
• Service-minded & Analytical thinking.
• Fresh graduates are also encouraged to apply.